Shipping Ins & Outs
When We Ship
We ship Monday through Friday, and some Saturdays. Many orders ship the same day we receive them if placed by 11 am EST, but our 2-3 business day shipping policy allows for fluctuations in shop activity levels, bi-annual Quilt Market travel, and larger orders that require significant cutting and packaging. Ultimately, we want you to know that we're quilters/crafters/sewists/makers. We know how it feels to be eager to receive the goodies we've ordered. We work to support the same sense of care for the goodies you've ordered, in terms of how quickly we ship.
All that said, although we work hard EVERY DAY to be speedy - we're human too, so your patience is appreciated as we work to process your order as promptly as we can.
Our No-Nonsense US Shipping Policy
Standard Shipping - $6.98, no matter how much you add to your cart. This option supports our 2-3 business day policy, which means it leaves our hands within 2-3 business days as indicated above. These shipments are based on weight and utilize both USPS First Class as well as Priority options, depending on weight.
Express Shipping - $16.48 no matter how much you add to your cart. This option supports same-day-ship for orders received by 11:00am EST, next day for orders received after 1:00pm EST. All Express orders ship USPS Priority Mail.
At present, we ship to US addresses only.
Errors in Your Order
Ohhhh, d-d-d-dear, dear. An error?! From the get-go, we want to offer our sincere apology! Know that accuracy is our goal, but absolute perfection is not entirely human! In other words, we make mistakes. Should your order include one, please email us @firstname.lastname@example.org, because of COURSE we want to know about it so we can walk through a resolution with you!
At Serendipity Woods, we package each order with care and entrust it to the USPS for shipping and delivery. Once your package is scanned into the USPS system as received, the USPS assumes responsibility for its delivery. Furthermore, once your package has been marked as delivered, we do not issue refunds for lost, misdelivered, damaged, or stolen packages.
A note about mailing addresses: It is the responsibility of the customer to ensure that the address provided is correct and accurate. In addition, that the address to which the package is to be delivered is secure.
If you are a domestic US customer and have not received your package within a timeframe that seems reasonable to you, we suggest you first check the tracking by clicking the tracking link within the email shipment notification associated with your order. Further, a call to your local Post Office with this tracking number in hand can instigate a search and the package can be on its way in short order.
If tracking shows that your package has been delivered but you have not received it, contacting your local post office is the next step to determine the location to which your package was delivered. Again, be sure to have your tracking number handy. Of note, on some occasions packages can be delivered to neighboring addresses, so checking with neighbors can also result in locating a missing package.
Filing a missing package claim is another option. This can be done as soon as 7 days after the mailing date. Visit USPS Missing Mail to get started.
It should be noted that it can take up to 2-6 weeks to hear back from USPS in response. In some cases, packages are found or reimbursements are made. If the claim is rejected, we will use our best discretion and judgment to come to a reasonable resolution.