We very much appreciate your business and take the receipt of your order very seriously! Regarding cancellations of orders placed:
Please be aware, once your order is received, it is not uncommon for it to be cut within a fairly short period of time and placed in the queue for your shipment to be processed; even after hours and on weekends. This is especially true during busy seasons when staying on top of order processing is of the utmost priority, for the convenience of our customers. For this reason, we ask that orders placed are orders you'll wish to follow through with because once the fabric is cut, returning it to stock limits our ability to sell it in it's previous continuous condition. The long and short - Yes, we accept cancellations, if your order hasn't been cut nor shipped. If you have an order you'd like to cancel, please email us immediately at firstname.lastname@example.org. Simply put, if we haven't cut it yet, we sure can cancel it, and we will pleasantly do so.
If you'd like to return items from your order, please refer to the below requirements to verify that your return applies:
Printed materials such as patterns, books, and items which could otherwise be photocopied - are not returnable with a nod of respect to the hard-working designers who produce the patterns we sell as well as due to copyright laws. Should you wish to return a fabric purchase, please contact us within 7 days of the receipt of your purchase. For cut yardage, a 25% re-stocking fee applies and items must arrive to us in original condition. This means it must be uncut, unused, and stain and odor-free. Clearance fabric (yardage priced at $7 or less/yard) is non-returnable. Once returned items are received and deemed re-sellable, will we issue refund via original payment method. Customers are responsible for return shipping charges and original shipping charges cannot be refunded. Please allow up to 7 days after receipt for your refund to be processed.
Finally, in order to be properly credited, returns must be shipped to an address other than the return address on original package. Please contact us at email@example.com for return instructions and our @Returns address.
Errors in Your Order
Ohhhh, d-d-d-dear, dear. An error?! From the get-go, we want to offer our sincere apology! Know that accuracy is our goal, but absolute perfection is not entirely human! In other words, we make mistakes. Should your order include one, please email us @firstname.lastname@example.org, because of COURSE we want to know about it so we can walk through a resolution with you!
At Serendipity Woods, we package each order with care and entrust it to the USPS for shipping and delivery. Once your package is scanned into the USPS system as received, the USPS assumes responsibility for its delivery. Furthermore, once your package has been marked as delivered, we do not issue refunds for lost, misdelivered, damaged, or stolen packages.
A note about mailing addresses: It is the responsibility of the customer to ensure that the address provided is correct and accurate. In addition, that the address to which the package is to be delivered is secure.
If you are a domestic US customer and have not received your package within a timeframe that seems reasonable to you, we suggest you first check the tracking by clicking the tracking link within the email shipment notification associated with your order. Further, a call to your local Post Office with this tracking number in hand can instigate a search and the package can be on its way in short order.
If tracking shows that your package has been delivered but you have not received it, contacting your local post office is the next step to determine the location to which your package was delivered. Again, be sure to have your tracking number handy. Of note, on some occasions packages can be delivered to neighboring addresses, so checking with neighbors can also result in locating a missing package.
Filing a missing package claim is another option. This can be done as soon as 7 days after the mailing date. Visit USPS Missing Mail to get started.
It should be noted that it can take up to 2-6 weeks to hear back from USPS in response. In some cases, packages are found or reimbursements are made. If the claim is rejected, we will use our best discretion and judgment to come to a reasonable resolution.